Administrative Assistant
Full Time • Pembroke Pines
Responsive recruiter
Benefits:
- Bonus based on performance
- Opportunity for advancement
- Training & development
Benefits/Perks
- Fast Paced Environment
- Opportunity for advancement
- Training & Development
- Be Part of a Positive, Community-Minded Team
Company Overview
At Voda Cleaning & Restoration of Southwest Florida, we specialize in a wide range of services to keep homes and businesses clean, fresh, and free from damage. Whether it’s water and storm damage restoration, mold mitigation, fire and biohazard cleanup, or professional floor and air duct cleaning, we take pride in providing reliable, high-quality service with compassion and professionalism. Our mission is simple: to restore comfort, safety, and peace of mind to every customer we serve.
At Voda Cleaning & Restoration of Southwest Florida, we specialize in a wide range of services to keep homes and businesses clean, fresh, and free from damage. Whether it’s water and storm damage restoration, mold mitigation, fire and biohazard cleanup, or professional floor and air duct cleaning, we take pride in providing reliable, high-quality service with compassion and professionalism. Our mission is simple: to restore comfort, safety, and peace of mind to every customer we serve.
Job Summary
We’re looking for a reliable, customer-focused Office Assistant to help manage day-to-day front office operations. You’ll answer incoming calls, follow up with customers, schedule jobs, call new leads, and support payment follow-ups/collections—helping keep our calendar full and our customers taken care of. This role requires exceptional organization, multitasking, and communication skills to support both the office and field teams while following established SOPs and the “Voda Way.”
Responsibilities
- Answer incoming phone calls, texts, and messages; provide friendly, professional customer support
- Schedule appointments and coordinate technician calendars
- Call new leads promptly from lead sources, qualify needs, and book appointments/estimates
- Perform customer follow-ups (estimate follow-up, post-service check-ins, review requests)
- Make collections/payment follow-up calls and document outcomes
- Update customer/job notes in the CRM and keep accurate records
- General office admin support as needed (invoices, job files, routing messages)
- Communicate with vendors and assist with supply ordering as needed.
- Assist in maintaining compliance with certifications, safety, and company policies.
- Apply for and maintain vendor programs.
Qualifications:
Required
- Confident on the phone and comfortable making outbound calls (leads + payment follow-ups)
- Strong organization and attention to detail
- Ability to multitask in a fast-paced environment
- Excellent verbal and written communication abilities.
- Basic computer skills (email, calendars, CRM systems)
- Professional, calm communication style
Preferred
- Experience in home services (cleaning/restoration/plumbing/HVAC) scheduling or dispatch
- Experience with invoicing, AR, or payment collections
- Familiarity with lead platforms (Angi, Thumbtack) and responding quickly to inquiries
Core Values Alignment (The Voda Way)
- Excellence: Strive for accuracy, professionalism, and efficiency in every task.
- Integrity: Handle customer and company information with care and confidentiality.
- Teamwork: Collaborate effectively with technicians, management, and vendors.
- People: Provide a welcoming and supportive presence for both staff and customers.
- Accountability: Own responsibilities, meet deadlines, and follow through on commitments.
- Community: Represent Voda with professionalism and pride in all interactions.
Apply now and let's embark on this thrilling journey together, making spaces shine and restoring lives with the power of Voda Cleaning and Restoration!
Compensation: $15.00 - $18.00 per hour
Welcome to Voda Cleaning and Restoration!
Are you ready to join a dynamic team that is dedicated to a new level of clean? Voda Cleaning and Restoration is not just another cleaning and restoration company; we are the vanguard of excellence in the industry, setting new standards for quality, innovation, and customer satisfaction. As we continue to expand our operations, we're on the lookout for enthusiastic and driven individuals who are passionate about making a difference and leaving a lasting impact in our customers' lives.
At Voda, we understand that a clean and safe environment is essential for human well-being. We take great pride in our ability to restore order, beauty, and safety to homes and businesses after the ravaging effects of water, fire, mold, or other disasters. Our team of technicians comprises skilled professionals who excel in their respective fields, delivering nothing short of perfection in every job we undertake.
What sets Voda Cleaning and Restoration apart?
- Cutting-edge Technology: Embracing the latest advancements in cleaning and restoration technology, we equip our teams with state-of-the-art tools and equipment, making seemingly impossible tasks achievable.
- Expertise and Training: Our employees are the heart of our success, and we invest heavily in their growth and development. We provide comprehensive training programs and continuous learning opportunities to ensure they stay at the top of their game.
- Passionate Team: When you join Voda, you become part of a family that shares an unyielding passion for our mission. Together, we tackle challenges head-on and celebrate triumphs as one united force.
- Client-Centric Approach: We place our clients at the core of everything we do. Our unwavering commitment to exceptional service has earned us a reputation as the go-to experts for cleaning and restoration needs.
- Impactful Work: At Voda, every day presents a new chance to make a meaningful difference in people's lives. From salvaging cherished possessions to restoring homes and businesses, our work goes beyond cleaning; it gives hope and brings joy to those in distress.
- Growth Opportunities: We believe in nurturing talent from within. As you grow with Voda, you'll have access to a world of opportunities for career advancement and personal growth.
- Positive Environment: A positive work environment is key to our success. We encourage open communication, collaboration, and an atmosphere where creativity and ideas flourish.
So, if you're ready to embark on a journey of impact and excellence, Voda Cleaning and Restoration welcomes you with open arms. Together, we will forge a brighter, cleaner future for our clients, our team, and the world around us.
Join us and be a part of something extraordinary! Apply now and become part of a greater mission!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.
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Competitive Compensation
Career Advancement Opportunities
Fast Paced Work Environment
Health Benefit Options
Hands on Training for all skill levels