Benefits:

401(k)
401(k) matching
Bonus based on performance
Company car
Company parties
Competitive salary
Dental insurance
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Stock options plan
Training & development
Vision insurance
Wellness resources

About the Role:

We are seeking a dynamic Contact Center Manager to join our team at Voda Cleaning & Restoration Corporate in Madison, WI. This role offers the opportunity to lead and develop a team of customer service representatives, while contributing to the growth and success of our company.

Responsibilities:

Manage and oversee the daily operations of the contact center
Develop and implement strategies to improve customer service and satisfaction
Monitor and analyze performance metrics to ensure targets are met
Train, mentor, and motivate contact center staff
Collaborate with other departments to optimize processes and resolve customer issues

Requirements:

Proven experience in a contact center or customer service management role
Excellent communication and leadership skills
Ability to work in a fast-paced environment and handle high call volumes
Knowledge of CRM systems and call center technology
Strong problem-solving and decision-making abilities

About Us:

Voda Cleaning & Restoration Corporate has been a trusted leader in the cleaning and restoration industry for over 20 years. Our commitment to excellence and customer satisfaction has earned us a loyal customer base and a reputation for quality service. We offer a supportive and collaborative work environment, with opportunities for growth and advancement within the company.

Compensation: $65,000.00 - $85,000.00 per year

Welcome to Voda Cleaning and Restoration!

Are you ready to join a dynamic team that is dedicated to a new level of clean? Voda Cleaning and Restoration is not just another cleaning and restoration company; we are the vanguard of excellence in the industry, setting new standards for quality, innovation, and customer satisfaction. As we continue to expand our operations, we're on the lookout for enthusiastic and driven individuals who are passionate about making a difference and leaving a lasting impact in our customers' lives.

At Voda, we understand that a clean and safe environment is essential for human well-being. We take great pride in our ability to restore order, beauty, and safety to homes and businesses after the ravaging effects of water, fire, mold, or other disasters. Our team of technicians comprises skilled professionals who excel in their respective fields, delivering nothing short of perfection in every job we undertake.

What sets Voda Cleaning and Restoration apart?

Cutting-edge Technology: Embracing the latest advancements in cleaning and restoration technology, we equip our teams with state-of-the-art tools and equipment, making seemingly impossible tasks achievable.
Expertise and Training: Our employees are the heart of our success, and we invest heavily in their growth and development. We provide comprehensive training programs and continuous learning opportunities to ensure they stay at the top of their game.
Passionate Team: When you join Voda, you become part of a family that shares an unyielding passion for our mission. Together, we tackle challenges head-on and celebrate triumphs as one united force.
Client-Centric Approach: We place our clients at the core of everything we do. Our unwavering commitment to exceptional service has earned us a reputation as the go-to experts for cleaning and restoration needs.
Impactful Work: At Voda, every day presents a new chance to make a meaningful difference in people's lives. From salvaging cherished possessions to restoring homes and businesses, our work goes beyond cleaning; it gives hope and brings joy to those in distress.
Growth Opportunities: We believe in nurturing talent from within. As you grow with Voda, you'll have access to a world of opportunities for career advancement and personal growth.
Positive Environment: A positive work environment is key to our success. We encourage open communication, collaboration, and an atmosphere where creativity and ideas flourish.

So, if you're ready to embark on a journey of impact and excellence, Voda Cleaning and Restoration welcomes you with open arms. Together, we will forge a brighter, cleaner future for our clients, our team, and the world around us.

Join us and be a part of something extraordinary! Apply now and become part of a greater mission!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.

(if you already have a resume on Indeed)