Sales & Customer Service Coordinator
Shelby Township
Sales & Customer Service Coordinator
Full Time • Shelby Township
Benefits:
- Bonus based on performance
- Competitive salary
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Training & development
About the Role
Voda Cleaning & Restoration is a growing restoration and cleaning franchise serving Oakland, Macomb, and Lapeer counties. We handle water damage, mold remediation, carpet cleaning, and more — and we're building our core team to match our growth.
We're looking for someone who is natural on the phone, great with people, and has the personality to walk into a room and build relationships. If you're looking to grow professionally and want to build a career — not just fill a seat — we want to hear from you.
We care more about who you are than what your resume says.
What You'll Do
Customer Communication & Booking
• Follow up on unbooked leads — when a customer didn't convert from an initial contact, you step in, have a real conversation, address their concerns, and get the job booked.
• Handle inbound calls with confidence — answer questions, overcome objections, and close the appointment. No script, just genuine communication.
• Coordinate scheduling and communicate job details clearly with customers.
• Follow up after every completed job — confirm satisfaction, collect payments, and request reviews.
• Maintain accurate customer records in our CRM system.
Customer Communication & Booking
• Follow up on unbooked leads — when a customer didn't convert from an initial contact, you step in, have a real conversation, address their concerns, and get the job booked.
• Handle inbound calls with confidence — answer questions, overcome objections, and close the appointment. No script, just genuine communication.
• Coordinate scheduling and communicate job details clearly with customers.
• Follow up after every completed job — confirm satisfaction, collect payments, and request reviews.
• Maintain accurate customer records in our CRM system.
Office & Administrative Support
• Manage daily office communications — emails, calls, and scheduling.
• Assist with invoicing, payment follow-ups, and basic reporting.
• Keep the office organized and operations running smoothly.
• Help prepare weekly activity summaries and set up for the week ahead.
• Manage daily office communications — emails, calls, and scheduling.
• Assist with invoicing, payment follow-ups, and basic reporting.
• Keep the office organized and operations running smoothly.
• Help prepare weekly activity summaries and set up for the week ahead.
Networking & Business Development
• Represent Voda at local Chamber of Commerce events, BNI meetings, city and community events.
• Build relationships with real estate agents, property managers, facilities managers, and other referral partners.
• Identify and pursue new commercial account opportunities in our service area.
• Develop a consistent outreach routine and keep records of prospect interactions.
• Represent Voda at local Chamber of Commerce events, BNI meetings, city and community events.
• Build relationships with real estate agents, property managers, facilities managers, and other referral partners.
• Identify and pursue new commercial account opportunities in our service area.
• Develop a consistent outreach routine and keep records of prospect interactions.
What Your Week Looks Like
This role follows a structured weekly rhythm that balances office work with time out in the community. Your days are intentionally split — dedicated time in the office to handle calls, follow-ups, scheduling, and customer communication, and dedicated time in the field for outreach, networking, and building relationships with referral partners. One day each week is typically set aside as a full office day to catch up on open items, review the week, and prepare for the week ahead. While this structure keeps everyone on track, we recognize that priorities can shift from week to week, and some flexibility is expected as long as key responsibilities are met. In most cases, you'll start and end your day at our office, unless the situation calls for otherwise.
This role follows a structured weekly rhythm that balances office work with time out in the community. Your days are intentionally split — dedicated time in the office to handle calls, follow-ups, scheduling, and customer communication, and dedicated time in the field for outreach, networking, and building relationships with referral partners. One day each week is typically set aside as a full office day to catch up on open items, review the week, and prepare for the week ahead. While this structure keeps everyone on track, we recognize that priorities can shift from week to week, and some flexibility is expected as long as key responsibilities are met. In most cases, you'll start and end your day at our office, unless the situation calls for otherwise.
Compensation
• Competitive hourly base pay, based on experience.
• Commission on every job you personally bring in — residential or commercial — through your own outreach, referrals, and networking (paid company leads not included).
• Ongoing commission on commercial accounts you land — when an account you brought in keeps coming back, you keep earning on the work they send our way. The more an account grows, the more you earn.
What We're Looking For
• Natural on the phone and in person — you're comfortable talking to people, building rapport quickly, and making someone feel heard.
• Confident enough to have a real conversation with a hesitant customer — not pushy, but able to address concerns and guide someone to a decision.
• Outgoing and community-minded — you're comfortable walking into a networking event, introducing yourself, and representing a brand with confidence.
• Someone who takes their work seriously and wants to grow professionally over time.
• Natural on the phone and in person — you're comfortable talking to people, building rapport quickly, and making someone feel heard.
• Confident enough to have a real conversation with a hesitant customer — not pushy, but able to address concerns and guide someone to a decision.
• Outgoing and community-minded — you're comfortable walking into a networking event, introducing yourself, and representing a brand with confidence.
• Someone who takes their work seriously and wants to grow professionally over time.
• Organized and dependable — the office side of this role is real and important. You follow through, keep records, and stay on top of things.
• Some prior experience in office admin, customer service, or sales is a plus — but not required. The right attitude and work ethic matter more.
• Basic computer skills — email, scheduling software, CRM tools (we'll train you on our systems).
• Some prior experience in office admin, customer service, or sales is a plus — but not required. The right attitude and work ethic matter more.
• Basic computer skills — email, scheduling software, CRM tools (we'll train you on our systems).
Why Voda
• You're joining a growing local business where your contributions are visible and valued — not lost in a large department somewhere.
• As Voda grows, this role grows with it. We see a clear path toward leadership in office management or sales for the right person.
• Local, owner-operated business — we invest in the people who show up and perform.
• Stable, in-demand industry — water damage, mold, and cleaning services are needed year-round regardless of economic conditions.
• You'll have real ownership over your day-to-day. We set clear expectations and trust you to deliver.
How to Apply
Send your resume and a brief note about yourself to paavan.patel@myvoda.com. Tell us why this role fits you and what would excite you about it — we read every message.
• You're joining a growing local business where your contributions are visible and valued — not lost in a large department somewhere.
• As Voda grows, this role grows with it. We see a clear path toward leadership in office management or sales for the right person.
• Local, owner-operated business — we invest in the people who show up and perform.
• Stable, in-demand industry — water damage, mold, and cleaning services are needed year-round regardless of economic conditions.
• You'll have real ownership over your day-to-day. We set clear expectations and trust you to deliver.
How to Apply
Send your resume and a brief note about yourself to paavan.patel@myvoda.com. Tell us why this role fits you and what would excite you about it — we read every message.
Compensation: $18.00 - $30.00 per hour
Welcome to Voda Cleaning and Restoration!
Are you ready to join a dynamic team that is dedicated to a new level of clean? Voda Cleaning and Restoration is not just another cleaning and restoration company; we are the vanguard of excellence in the industry, setting new standards for quality, innovation, and customer satisfaction. As we continue to expand our operations, we're on the lookout for enthusiastic and driven individuals who are passionate about making a difference and leaving a lasting impact in our customers' lives.
At Voda, we understand that a clean and safe environment is essential for human well-being. We take great pride in our ability to restore order, beauty, and safety to homes and businesses after the ravaging effects of water, fire, mold, or other disasters. Our team of technicians comprises skilled professionals who excel in their respective fields, delivering nothing short of perfection in every job we undertake.
What sets Voda Cleaning and Restoration apart?
- Cutting-edge Technology: Embracing the latest advancements in cleaning and restoration technology, we equip our teams with state-of-the-art tools and equipment, making seemingly impossible tasks achievable.
- Expertise and Training: Our employees are the heart of our success, and we invest heavily in their growth and development. We provide comprehensive training programs and continuous learning opportunities to ensure they stay at the top of their game.
- Passionate Team: When you join Voda, you become part of a family that shares an unyielding passion for our mission. Together, we tackle challenges head-on and celebrate triumphs as one united force.
- Client-Centric Approach: We place our clients at the core of everything we do. Our unwavering commitment to exceptional service has earned us a reputation as the go-to experts for cleaning and restoration needs.
- Impactful Work: At Voda, every day presents a new chance to make a meaningful difference in people's lives. From salvaging cherished possessions to restoring homes and businesses, our work goes beyond cleaning; it gives hope and brings joy to those in distress.
- Growth Opportunities: We believe in nurturing talent from within. As you grow with Voda, you'll have access to a world of opportunities for career advancement and personal growth.
- Positive Environment: A positive work environment is key to our success. We encourage open communication, collaboration, and an atmosphere where creativity and ideas flourish.
So, if you're ready to embark on a journey of impact and excellence, Voda Cleaning and Restoration welcomes you with open arms. Together, we will forge a brighter, cleaner future for our clients, our team, and the world around us.
Join us and be a part of something extraordinary! Apply now and become part of a greater mission!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.
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Competitive Compensation
Career Advancement Opportunities
Fast Paced Work Environment
Health Benefit Options
Hands on Training for all skill levels